User Privacy Policy
This Privacy Policy explains how SpinDjinn collects, uses, stores and protects the personal information you provide when using our online casino and sportsbook services. We respect your privacy and aim to be clear about what data we handle, why we need it, and how you can exercise control over your information.
Types of data we collect
We collect a range of information to operate accounts, process payments and maintain a secure service. Broad categories include personal data, technical data and transactional data. The exact fields we collect depend on the features you use and the choices you make when signing up or placing bets.
Personal data
Personal data may include your name, date of birth, email address, phone number, residential address and identity documents when verification is required. We also collect account credentials and any communications you send to our support team. This information is used to create and manage your account, verify identity and comply with basic operational checks.
Technical data
Technical data covers information about the device and connection you use to access our services. Examples include IP address, browser type, device identifiers, operating system, screen resolution and usage data such as pages viewed, session duration and errors encountered. Technical data helps us keep the site secure, troubleshoot issues and improve performance on mobile and desktop.
Transactional data
Transactional data includes deposits, withdrawals, betting history, game history, bonuses claimed and other activity on your account. Payment method details may be collected to process transactions, though full payment card data is not retained by us when processed by third-party payment providers.
Use of information
We use collected data to operate and improve our service, process transactions, provide customer support, prevent fraud, and meet our security and compliance obligations. We may also use anonymized or aggregated data for analytics and product improvements.
Data protection practices
We implement reasonable technical and organizational measures to protect data from unauthorized access, disclosure, alteration or destruction. Access to personal data within our organisation is limited to employees and authorised service providers who need the information to perform their duties.
Cookies and tracking technologies
We and our partners use cookies and similar technologies to enable site functionality, analyse usage and support marketing activities. Cookies help remember your preferences, keep you logged in and measure site performance.
Essential cookies
These cookies are required for core site functions and cannot be switched off in our systems.
Analytics cookies
Analytics cookies help us understand how visitors use the site so we can improve content and navigation.
Marketing cookies
Marketing cookies are used to display relevant offers and track the effectiveness of campaigns. You can manage cookie preferences through your browser or our cookie settings.
User rights
You have rights regarding your personal data, including the right to access, correct or request deletion of information we hold about you. Subject to applicable laws and our operational needs, we will respond to valid requests to exercise these rights.
Access, correction and deletion
To request access, correction or deletion of your personal data, contact our privacy team at [email protected]. We will provide details of the information we hold and the steps to update or remove it. Certain information may be retained where required for legal, security or operational reasons.
Information sharing and third parties
We may share data with trusted service providers who perform services on our behalf, such as payment processors, hosting providers and analytics vendors. We may also disclose information when required by law or to protect the security of our users and services. Third parties are only granted access necessary to perform their services and are expected to protect your data.
Privacy policy updates
We may update this policy from time to time to reflect changes in our practices. When we make material changes, we will notify you through the site or via the contact information on your account. Continued use of our services after an update indicates acceptance of the revised policy.